Support Center

Welcome to the Light Dynamics Support Center.  Here you can find information about the company and your technology solution.

 

 

Frequently Asked Questions

  • GENERAL ACCOUNT QUESTIONS
  • Where can I get an account?
    You receive your account as soon as you become a Light Dynamics customer. You account information will be emailed to you at the specified email contact. If for some reason you have not received your account information, please contact our customer service team. We will be happy to assist you.
  • How can I retrieve/reset my password and/or username?
    To retrieve or reset your account information, please click on the "forgot login or password" link on the login page and follow the instructions.
  • Where can I pay my invoice?
    You can pay your invoice online from your customer portal, or directly from your emailed invoice. You may also call and pay your invoice over the phone.
  • Where can I find a list of my services?
    Please login to your customer portal to find a comprehensive list of all of your services. If you do not see one of your services listed, please contact out support team for further assistance.
  • Can I upgrade my services?
    You may upgrade your services at any time. If you have a monthly service, your upgrades will take effect immediately and your upgrades will be prorated until the next month.
  • Where do I submit a support ticket?
    Please login to your Light Dynamics customer portal and select the "Submit Ticket" link. You can also login and open a chat session for faster service!

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